FAQ

Questions? Answered.

Everything people usually ask before their first lesson. Can't find yours? Just start the free trial and ask me directly.

Getting started

Is my level too low to start?

No — all levels are welcome, from complete beginner to advanced. Many of my students start from zero, and one-on-one is actually the easiest format for beginners: no classmates, no comparison, just your pace. We find your level together in the first lesson.

Is the free trial really free?

Yes. When you sign up and verify your email, one free lesson point is added to your account automatically — no credit card required, no enrollment fee, nothing to cancel. Use it to book any available slot.

I'm nervous about an all-English lesson. Can I ask questions in Japanese?

Lessons are taught in English because immersion is what works — but I've taught Japanese learners for over a decade and know exactly where they get stuck. If you're lost, you can absolutely ask in Japanese, and the site and emails are fully available in Japanese.

What happens in the first lesson?

A relaxed conversation — no test pressure. We talk about your goals, I get a feel for your current level, and I recommend a course and plan. You'll also get your first written feedback afterwards, so you see exactly how lessons work.

Lessons & booking

How do I book a lesson?

From your dashboard calendar: pick any open slot and confirm with one click. A Google Meet link is generated automatically and attached to your booking — you'll see it in your dashboard and in the confirmation email.

What's the cancellation policy?

You can cancel or reschedule up to 24 hours before the lesson start time and your point is returned automatically. Cancellations within 24 hours, and no-shows, use the point. If I ever have to cancel, your point is returned and we reschedule.

What do I need for lessons?

Just a device with a camera and a stable internet connection. Lessons run on Google Meet, right in your browser — no software to install, no account setup beyond your TutorLuke login.

What do I get after each lesson?

Every lesson ends with detailed written feedback in your dashboard: what you did well, what to improve, plus the new vocabulary and phrases from the lesson — saved permanently to your personal Vocabulary Bank and Phrase Bank for review anytime.

Points & payment

How do lesson points work?

Simple: 1 point = 1 fifty-minute lesson. You buy a prepaid pack (the bigger the pack, the cheaper each lesson), points land in your account instantly, and you spend one each time you book. No subscription, no auto-renewal.

Do points expire?

Each plan has its own validity period, shown clearly on the pricing page (for example, smaller packs last a couple of months, larger packs up to two years). Points unused after the validity period expire, so pick the pack that matches your pace.

Is this a subscription? Are there hidden fees?

No subscription, no enrollment fee, no textbook fees, no renewal. You prepay for exactly the lessons you want and that's the only money that ever changes hands.

How can I pay?

By credit or debit card (Visa, Mastercard, American Express and more), processed securely by Stripe. Your card details never touch our servers. Note that point packages are non-refundable once purchased — see the Terms for details.

Courses

Which course should I choose?

Don't stress about it — tell me your goal in the first lesson and we'll choose together. Courses aren't contracts: the same points work for every course and you can switch or mix them freely at any time.

Can I switch courses later?

Anytime, instantly, at no cost. Many students mix: business English while a big presentation approaches, daily conversation after, casual English before a trip. Just tell me at the start of any lesson.

Is the Super Casual course right for me?

It's for learners who want to understand real native conversation — movies, music, banter, and yes, strong language, taught with clear strength ratings and when-not-to-use guidance. It contains real swear words, so it's optional and clearly marked. If that's not your thing, the other courses cover everything else.

Still curious?

The fastest answer is a free lesson — ask me anything face to face.